Refund policy
Our Happiness Promise
At Palace of Dreams & Discovery, we hope every story we send becomes a treasured part of your family’s journey. Every order is carefully prepared with love and intention, and we want you to be delighted with your purchase.
If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return:
- Your item must be unused, in like-new condition, and in its original packaging.
- Books showing signs of use, including writing, coloring, torn pages, water damage, or excessive wear, are not eligible for return.
- Please include your name, order number, or proof of purchase inside the return package.
To begin a return, please email us at hello@dreamsanddiscovery.com.
If your return is approved, we’ll provide instructions on where to send your package. Items returned without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or we sent the wrong product. In those cases, we’ll provide a replacement or an appropriate solution at no additional cost.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@dreamsanddiscovery.com and include:
- Your order number
- A brief description of the issue
- Photos showing the damage or incorrect item
We’ll review your request promptly and work with you to make it right, whether that means sending a replacement or issuing a refund.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized or custom-made products
- Digital downloads
- Gift cards
- Final sale or clearance items
- Products that have been used, damaged, altered, or are not in their original condition after delivery
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not entered processing or shipped.
Once an order has shipped, it can no longer be canceled and must follow the return process outlined above.
Exchanges
We do not offer direct exchanges at this time.
If you’d like a different item, simply return your eligible purchase once approved and place a new order.
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@dreamsanddiscovery.com.
Thank you for supporting Palace of Dreams & Discovery. Every purchase helps us continue creating stories that inspire kindness, confidence, imagination, and hearts that shine like royalty. We are honored to be part of your family’s story.